Ombudsperson

Different ombudspersons

Each faculty has its own faculty ombudsperson, which is the first place to direct your complaints. Under certain conditions, you can also contact the central ombudsperson. PhD students can turn to the ombudsperson for PhD candidates.

Authorisations

The ombudsperson is authorised to receive students' complaints and feedback concerning:

• educational organisation (eg; cancellation of classes, unavailable course materials,...)
• exam proceedings
• assessment of Master’s theses
• deliberations and examination board decisions
• announcement of results
• study progress decisions based on exam results

Faculty ombudsperson

Per faculty there's an ombudsperson to handle feedback, suggestions and complaints from our students about the educational organisation and exam proceedings. This person is also involved in appeals procedures.

Ombudsperson for PhD candidates

The ombudsperson for PhD candidates receives feedback and complaints from PhD students. They are sworn to secrecy and discretion. More info can be found in the Central Phd regulations.

Ombudsperson digital university

Any questions or concerns regarding online education? Please contact the designated person from your faculty.